I spoke on the phone with two very polite and clear service reps.  I remained 
totally calm and not lame at all.  I shared with the two representatives how I 
lost all my data on the morning of the 1st of October because my Sidekick crashes 
and reboots almost daily.  No data/internets until the 7th, then through today, 
the 15th, a fairly unusable device since I can't place calls or emails or IM's 
to anyone since I don't have their info, and if I did have their info, it doesn't 
"stick" in the Sidekick through a reboot or nice power cycle.

 The customer service rep and the customer loyalty rep listened patiently and 
sympathized appropriately.  I asked that my service for two sidekick lines be 
transfered right over to two replacement MyTouch devices, no cost.  Grandfather 
in the data rate,voice/minutes rate, and apply the $100 credit per sidekick line 
to the cost of the new MyTouch devices.  I welcomed T-Mobile to re-up the 2-year 
contract commitment. Been a customer since 2003, 1 full year in a 2 year contract 
currently, and an avid supporter and promoter of the Sidekick platform.

 Both reps were clear that my request to slide over to Android devices was not 
possible.  That I had to pay $399.99 each for new MyTouch devices, pay increased 
data rates of $35/month each, but could keep my voice/minutes rate.

 A brand new idiot off the street walking into a T-Mo store can get  new service 
and devices for $149.  I was so frustrated and I shared that Sprint wants my 
business with the same rates for the same devices just walking over to Sprint, 
and T-mobile isn't even trying to demonstrate they really do sympathize and want 
to retain my business. 

 Retentions/Loyalty rep finally offered me $149 per MyTouch phone, but still 
increased data rates, and suggested that my $100-per-sidekick credit might not be 
offered to me at all because "by the 27th of October all data will be restored 
for all customers."

 I can't trust Danger/Microsoft with holding my data, T-Mobile is unwilling to 
bend for a good customer, and as best as I can figure, there's no way to get 
through the month of October with anything positive from any of this.  Data loss, 
screwed over, and nothing to make any of it remotely worth while.  

 T-Mobile didn't even admit to any problems until the 3rd, 2 days into a data 
outtage.  T-Mobile did not release any assistance information until the 6th, 
5~ish days of no data service and complete loss of personal data. Now, 2 full 
weeks into this 15 days, there's still only messages of "We're trying" from 
T-Mobile and Microsoft, no restoration of 6 years worth of my "safe, stored in cloud" 
data, and a thin facade of support or care from T-Mobile's front line reps whom 
lack any power to make any of their failures right by their customer.

 Extremely disappointed and frustrated.

  - Presence in Las Vegas
    presence@irev.net